Summary
Assists in solving personal and professional issues in order to maintain constructive attitude, relieve external and internal stress such as difficulties in job function, emotional deprivation etc. All of that should go through examining the causes underlying the growth of the problem and resolving the matter and/or adjusting it to meet the Hospital need and environment as well as improving the communication between employees and employers.
Essential Responsibilities and Duties
1. Establishes counselling referral protocols and guidelines as assigned by Manager, Employee Relations.
2. Receives self-referral requests for counselling from staff and from management personnel. Schedules appointments for counselling sessions.
3. Interviews employees. Establishes rapports and determines nature and cause of problem/s. Counsels staff on personal and work related matters.
4. Counsels new employees in such matters as cultural adjustments and potential areas of stress.
5. Evaluates data to identify causes of employee's problem/s.
6. Determines the best approach of counselling and if it is appropriate. Consults with management staff to determine if change in work situation or environment is warranted or possible.
7. Assists employees in utilizing personal and other resources to make proper adjustments and to develop coping mechanism.
8. Refers to other professional personnel as required. Consults with other professional personnel to share insights and information.
9. Acts as a resource for other professionals and for Administration while maintaining confidentiality at all the time.
10. Conducts exit interview for all resigned employees (medical & non-medical) and provides monthly reports.
11. Reviews, assesses, and monitors all dignity cases and finds a solution as appropriate if applicable, otherwise, case should be forwarded to the Dignity at Work Place Committee.
12. Handles all walk in complaints received at Employee Relations Section. 13. Responsible for consultation and improvement plans as per departments' need or request.
14. Organizes Awareness Day, and creates roll up and brochures to improve professional image of the Hospital employees.
15. Responsible for terminated employees.
16. Participates in crises intervention as required.
17. Follows all Hospital’s related Policies and Procedures.
Education
Master's or Bachelor's Degree in Human Resources Management, Business Administration, Law, Behavioural Science, Psychology or other related discipline is required.
Experience Required
Five (5) years of related experiences with Master’s, or seven (7) years with Bachelor’s Degree is required
Other Requirements(Certificates)
Saudi Nationals Only.