Vacancies

Summary

Defines and improves Service Delivery Catalogue processes in accordance with recognized industry standards and ensures activities are conducted according to defined processes. Helps bridge the gap between the current and desired quality levels by balancing short-term needs with long-term perspectives of success.

Essential Responsibilities and Duties

1.Ensures that process activities at both the program and at the project level are appropriately planned and executed per the defined guidelines.

2.Partners with process teams to ensure effective use of defined methodologies.

3.Reports progress on process quality performance to management on a consistent basis.

4.Provides core process mapping and content expertise to deploy improvement recommendations across the organization.

5.Leads in developing and maintaining quality assurance standards and processes and manage quality improvement activities.

6.Leads in implementing communication and knowledge sharing process for team members.

7.Leads in evaluating knowledge-sharing tools and making recommendations for standard approaches / tools.

8.Contributes to continuous improvement by leveraging quality improvement methodologies (Six Sigma, etc.).

9.Follows prescribed system safety and security procedures of computing environment.

10.Participates in self and others’ education, training and development, as applicable.

11.Follows all hospital related policies and procedures.

Education

Master’s or Bachelor’s Degree in Computer Science or related discipline is required.

Experience Required

Three (3) years of related experience with Master’s Degree, or five (5) years of related experience with Bachelor’s Degree is required.

Other Requirements(Certificates)

N/A