Vacancies

Summary

Provides support for defining and improving Service Delivery Catalogue processes in accordance with recognized industry standards and ensure activities are conducted according to defined processes. Helps bridge the gap between the current and desired quality levels by balancing short-term needs with long-term perspectives of success.

Essential Responsibilities and Duties

1. Partners with process teams to ensure effective use of defined methodologies.

2. Reports progress on process quality performance to management on a consistent basis.

3. Supports in developing and maintaining quality assurance standards and processes and manage quality improvement activities.

4. Supports in implementing communication and knowledge sharing process for team members.

5. Supports in evaluating knowledge-sharing tools and making recommendations for standard approaches / tools.

6. Ensures documentation is captured.

7. Updates and maintain service catalogue..

8. Reports on compliance with SLAs and maintain SLAs.

9. Follows prescribed system safety and security procedures of computing environment.

10. Participates in self and others’ education, training and development, as applicable.

11. Follows all hospital related policies and procedures.

Education

Master’s or Bachelor’s Degree in Computer Science, or related discipline is required.

Experience Required

One (1) year of related experience with Master’s Degree, or three (3) years of related experience with Bachelor’s Degree is required.

Other Requirements(Certificates)

N/A.