Wheelchairs are an integral part of patient care and like many hospitals, KFSH&RC may sometimes face challenges due to their unavailability.
To minimize the ensuing negative impact on patient experience as shortage of wheelchairs means a lack of transportation option for patients, the Experience Office Division was tasked to address the issue.
The project was assigned to a team from the Experience Ambassador Program to look into, explore opportunities and implement an effective, sustainable wheelchair management solution.