The Department of Patient Relations is dedicated to maintaining a high degree of patient satisfaction throughout KFSHRC. We address individual needs in a timely and respectful manner. The information obtained through problem-solving process is used to improve care and operations for all. Patient Representatives serve as liaisons connecting you, members of your family, and the hospital. Together, we work to help create a positive experience for patients and their loved ones. If you need help resolving a hospital issue, please request a Patient Representative through the Patient Relations Office.

Services:

• Patient advocacy.
• Encouraging communication between patient and the treatment team.
• Addressing patient concerns.
• Keeping patients informed of their rights and responsibilities.
• Helping to maintain patient privacy and confidentiality.
• Resolving conflicts, disagreements, or complaints.

For contact:

For the above services, or to file a complaint, please reach out to us by using the below contact details:

 Riyadh:

• By submitting your feedback via AlTakhasossi APP
• Email: patientrelations@kfshrc.edu.sa
• Fax: 0114424955

 Jeddah:

• By submitting your feedback via AlTakhasossi APP
• Email: jptreservices@kfshrc.edu.sa 

Madinah:

• Main Office: 0112162919 Ext. 19169