1- Can I access the internet Wi-Fi?

Yes, you can. Wi-Fi wireless internet access is available throughout the Hospital. Please ask your Healthcare provider about the wireless internet access and the required password. 

2- Can I receive treatment at King Faisal Specialized Hospital and Research Centre?

Yes. You can receive treatment at King Faisal Specialist Hospital. This will be after you share recent medical reports explaining your condition. We will then refer them to the appropriate departments for approval to accept your case. You can also send in your reports through your treating hospital and medical authorities or through submitting your reports to the admittance centre at King Faisal Specialized Hospital and you will receive a reply within 48 hours.

3- How do I reactivate a closed file?

When a file needs to be reactivated, recent medical reports have to be submitted explaining your condition to the appropriate departments for assessment and approval processes for your case. You can also share you medical reports through the treating hospital and medical authorities or through submitting your reports to the admittance centre at King Faisal Specialized Hospital and you will receive a reply within 48 hours.

4- How can I get my prescription?

Please ask for the Discharge Medication Prescription.

• Pharmacies in Riyadh:
  • Ambulatory Care Pharmacy - King Abdullah Centre for Oncology & Liver diseases Building – 1^st floor
  • Main Ambulatory Pharmacy – Outpatient Building – Basement
  • North Tower Pharmacy – North Tower Building – 1^st floor
  • Emergency Pharmacy - Outpatient Building – Basement
  • CCC Pharmacy - King Fahad National Centre for Children's Cancer and Research – 1^st floor

• Pharmacy in Jeddah:
  • Outpatient Pharmacy – 1^ST Floor.

• Pharmacy in Madinah:

  • Outpatient Pharmacy, Ground floor.

Note: Some of the medication may take 2- 5 hours to prepare.

5- Can I register to benefit from “ِAltakssussi App” services and how?

Yes you can access ِAltakhassusi App” services usign the NAFATH services.

• you can view you future appointments by clicking the appointments option. A list of your future appointments will appear showing dates and times for each and every appointment.

Note:  if you have any queries after discharge please contact the Outpatient Department.

Tel: 199019

6- How can I get a Sick Leave / Statement of Visit?

The sick leave / Statement of visit is only for the patient and the sitter if needed as per the hospital policy. The statement will be given during the admission period and if the patient or the sitter needs more days it should be approved by the primary physician.

You can get your Sick Leave / Statement of Visit from the Medical Report Center or through Seha platform.

7- How can I get a Medical Report?

If the patient needs a medical report, he/she should ask the primary physician. It will take the Medical Records Services Department from 2 to 3 weeks after the discharge date.

You can get your Medical Report from Medical Report Center or through ِAltakhussi App..

Medical Reports Center Location:

• Riyadh – Outpatient Building – Basement
• Jeddah – Utility Building – 1^st Floor 

• Madinah - Main hospital building, Ground floor.

Working Hours: Sunday – Wednesday (8:00 AM – 16:30 PM) – Thursday (8:00 M- 15:30 PM).

8- Does the Hospital provide accommodation to patients or their accompanying relatives in case of outpatient appointments?

The Hospital provides accommodation to patients or their accompanying relatives in case of organ transplantation and those receiving radiology or chemotherapy with one accompanying person for each patient. Other patients will be provided accommodation as per availability. If there is no accommodation available, patients will be transferred along with one accompanying person to accommodation facility belonging to charity organizations.

9- How can I get a transportation order?

King Faisal Specialized Hospital doesn’t provide transportation tickets but we offer transportation letter directed to the health authorities in the patient’s health region, and in the case where the patients suffers from one of the seven diseases which are heart, liver, cancer, kidney, HIV, congenital defects and polio.

10- Who will give education upon discharge?

 Please make sure to get your educational material about specific home care from the healthcare providers.

11- How can you improve the service?

You will be contacted by a specialized team for general evaluation during your stay at the hospital.

12- Can I benefit from health insurance at King Faisal Specialist Hospital and Research Center?

 Yes you can, for more information please Click here